Refund & Cancellation

Last updated: October 09, 2024

This Refund & Cancellation Policy outlines the terms and procedures for requesting cancellations and refunds, including the handling and protection of your information when using our Service. It explains your rights regarding refunds and cancellations and describes how applicable laws safeguard those rights.

Refund and Cancellation Policy

Overview

Thank you for choosing Glob8. We aim to provide the best possible service and customer satisfaction. However, if you are not fully satisfied with your purchase or need to cancel your order, please review our refund and cancellation policy outlined below. This policy covers ticket bookings and petrol pump prepay features specifically.

Refunds for Ticket Bookings

Refund requests for ticket bookings will be considered under the following conditions:

  • Refunds are applicable only if cancellation is requested before the scheduled departure time.
  • Refunds may be partial or full based on the terms provided at the time of booking. Certain cancellation fees may apply.
  • In cases where the service provider cancels the trip, a full refund will be issued without any deduction.
  • Refund processing time is typically within 5-10 business days, depending on the payment method used.

Refunds for Petrol Pump Prepay

Refunds for petrol pump prepay transactions will be granted under specific circumstances:

  • If the prepay service could not be rendered at the selected station, customers may be eligible for a refund.
  • Refunds are not applicable once fuel has been dispensed.
  • All refund requests require proof of purchase and verification of transaction details.
  • Refunds will be processed back to the original payment method within 5-10 business days.

Eligibility for General Refunds

Refund eligibility for general purchases includes the following:

  • Requests must be submitted within 30 days of the purchase date.
  • Refunds are processed for products or services that are faulty, do not meet expectations, or were not delivered as promised.
  • Proof of purchase, such as an order confirmation or receipt, is required for all refund requests.

Conditions for Cancellations

Orders can be canceled under the following conditions:

  • For ticket bookings, cancellations should be made before the scheduled departure time.
  • Orders may be canceled if there is a delay in service delivery or if the product is not available within the promised timeline.
  • Cancellations due to changes in user preference may incur fees.

Non-refundable Items

Items exempt from refunds include:

  • Products downloaded or used immediately after purchase, including digital services.
  • Items sold as final sale or with explicit non-refundable conditions.
  • Subscriptions utilized within the current billing cycle.

Processing Refunds

Refunds are processed as follows:

  • Approved refunds will be credited to the original payment method within 5-10 business days.
  • Customers will receive a confirmation email once the refund has been processed.
  • Refund amounts may vary based on applicable deductions or fees related to the original payment.

Contact Information

If you have questions about our Refund and Cancellation Policy, please contact our support team for assistance: